Returns Policy

We hope you love your order from The Happy Nook Market 🤍
However, if something isn’t quite right, we’re here to help.

🔁 Returns

Under UK consumer law, you have the right to return your order within 14 days of receiving it.

To be eligible for a return:

  • Items must be unused and in their original condition

  • Items must be returned in their original packaging

  • You must contact us within 14 days of delivery to request a return

Please email us at [your email address] before sending any items back.

📦 Return Shipping

Customers are responsible for the cost of return postage unless the item is faulty or incorrect.

We recommend using a tracked service, as we cannot be responsible for items lost during return transit.

💔 Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the issue

We will arrange a replacement or refund as quickly as possible.

💳 Refunds

Once your return has been received and inspected, we will notify you.
Approved refunds will be processed to your original payment method within 5–10 working days.

Please note that original shipping costs are non-refundable unless the item is faulty.

🚫 Non-Returnable Items

For hygiene reasons, certain items (such as bath products) may not be eligible for return unless faulty.